Refund & exchange policy


Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us as soon as possible so we can start the exchange process. Customers will be responsible for shipping and handling charges to return any faulty items. If the package does not reach us safely, we will not be able to complete the Exchange, so it is recommended to use a tracked method for safe delivery.

 

It’s Jean Riley will happily refund your faulty item if the item is damaged on arrival. It’s jean Riley will not take responsibility for product damages after arrival. 

Under Australian Consumer Law, It's Jean Riley is not required to provide a refund or replacement due to change of mind due to hygiene.

 Once your item is returned to us, has been inspected and agreed upon by both parties, your original method of payment will be credited with a refund (minus original shipping charges and duties paid).

please email us info@itsjeanriley.com to process

Afterpay Returns/ Refunds

Returns remain subject to It's Jean Riley returns policy. 

If you wish to return your item/s, send them back to us as you would for a normal order. 
When It's Jean Riley receives the item/s and accepts your return, we will issue a credit note for the total value of the item/s returned. 

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. 

For more information on terms and conditions, visit Afterpay's website. For FAQ's relating to Afterpay, 

 

Our quality guarantee 

We believe in designing quality pieces at reasonable prices, without forgoing quality. All It's Jean Riley pieces include a 6-month quality guarantee.

When bought from our store, we provide a six-month warranty period where we will repair the item at no cost except for the postage to us and back to you. Jewellery will only be repaired/replaced upon assessment. 

When posting the item back to us, please include a prepaid post satchel that has been addressed to yourself & your best address. 

Our repair service does not extend to jewellery that has been damaged due to wear and tear, misuse and jewellery that has not been cared for (eg. chipped, snapped, bent out of shape, continuously worn in saltwater). Our care instructions can be found here

We reserve the right to not repair or to add a cost to any goods returned after the as per mention ( 6 months period).